Skip to main content
T
thevillaboy
Participant
February 11, 2020
Answered

Unable to update Lightroom/Lightroom Classic/Photoshop

  • February 11, 2020
  • 1 reply
  • 867 views

I have started getting a message saying "Creative_Cloud_Set_Up.exe - Bad Image" when on my PC (Windows 10),

I cannot now update and of my Adobe programs.

I have tried deleting them but cannot because there is no Creative Cloud app which, when I try to install, sticks @ 5%.

Any ideas, please?

 

This topic has been closed for replies.
Correct answer thevillaboy

OK, I sorted it.

 

Downloaded the Creative Cloud Cleaner Tool , removed Creative Cloud and reinstalled it.

 

Updates working 🙂

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 11, 2020

Thevillaboy, where are you going to download the Creative_Cloud_Set_Up.exe?  Are you following the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to Lightroom and Photoshop CC?

T
thevillaboyAuthor
Participant
February 17, 2020

Hi, Jeff.

 

Yes, I did follow this link, but it still occurs - get to 5% installation and hangs.

It says "C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\Core\AdobePIM.dll is either not designed to run on Windows or it contains an error".

I can't uninstall any part od Adobe to start gain as this message stops me from doing so.

T
thevillaboyAuthorCorrect answer
Participant
February 18, 2020

OK, I sorted it.

 

Downloaded the Creative Cloud Cleaner Tool , removed Creative Cloud and reinstalled it.

 

Updates working 🙂

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices