Unable to update my credit card information

Forum|Forum|5 years ago
February 4, 2021
2 replies
165 views

Hi all,

Im unable to update my credit card information. If I click on update credit card info, I always get the message "Something went wrong". It lasts already several days. My current card is going to expire soon.

Also, I am unble to find the support phone numbers for Europe. Or chat. Anything.

I run in circles and my suspicion is they make their support as impossible to reach as possible.

Any ideas what to do with their "Something is wrong" and how to actually reach their support?

thank you all

This topic has been closed for replies.

John T Smith

Community Expert

Also: beware of answering anyone who sends you a private message
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AxelMatt

Community Expert

Please take a look here: https://helpx.adobe.com/manage-account/using/update-billing-information.html

If this doesn't help you have to contact the Adobe support. This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

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