Unable to update or reinstall creative cloud - error 201

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Hi there! I'm trying to update my CC Desktop app after a few months of not using this device, but I can't seem to update my app. I keep getting error 201 and even trying to reinstall the app gives me the same error. I have a stable wifi connection so I'm unsure what's causing my issue.

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M

Manan JoshiCorrect answer

Community Expert

Hi @sharkman2000,

Try the steps mentioned in the following article

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error201

The following should also be helpful if the above does not resolve the issue

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-Manan

M

Manan Joshi

Correct answer

Community Expert

Hi @sharkman2000,

Try the steps mentioned in the following article

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error201

The following should also be helpful if the above does not resolve the issue

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-Manan

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-Manan

S

sharkman2000Author

Participant

I managed to connect with a customer support agent, turns out I had forgotten to turn off my antivirus - whoops! It's all sorted now and update proceeded 🙂

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