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E
estherloke
Participant
May 12, 2015
Answered

Unable to upgrade Adobe Acrobat X Pro version 10.1.13 to version 11.0.10.

  • May 12, 2015
  • 2 replies
  • 677 views

Hi, I have an Adobe Acrobat X Pro version 10.1.13 and would like to upgrade it to version 11.0.10. However, during the installation process, I'm unable to choose my copy of Acrobat to update. I'd like to install the update to correct the blurriness in my Mac's retina display. Thanks!

    This topic has been closed for replies.
    Correct answer kglad

    the upgrade from acrobat X to acrobat XI is not a free update.  it's a paid upgrade.

    if you purchased that upgrade then during installation of acrobat XI, after entering your XI serial number, you will be prompted to select your qualifying product.  select your acrobat X version and you will then be prompted to enter acrobat X's serial number.

    enter the correct number at the correct time and installation should proceed.

    2 replies

    Ned Murphy
    Ned Murphy
    Legend
    May 12, 2015

    Version XI is an upgrade, not an update.  Did you purchase version XI?  What do you mean that you are unable to select version X to update?

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 12, 2015

    the upgrade from acrobat X to acrobat XI is not a free update.  it's a paid upgrade.

    if you purchased that upgrade then during installation of acrobat XI, after entering your XI serial number, you will be prompted to select your qualifying product.  select your acrobat X version and you will then be prompted to enter acrobat X's serial number.

    enter the correct number at the correct time and installation should proceed.

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