Unable to Upgrade Plan

Forum|Forum|6 years ago
October 5, 2019
2 replies
290 views

When I try to upgrade to the "All Apps" plan, it takes me all the way to the end, I hit confirm, then I get a red error popup saying it can't be completed. Card is correct for billing.

Ideas?

Bug

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Nancy OShea

Community Expert

Depending on your region, there may be new banking regulations at work. Or perhaps you need to cancel your first plan before you can take out an All Apps Plan. As John said, contact an Adobe Cutomer Care agent to find out what more is required.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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