Unable to use apps from CreativeCloud

Question

Originally I had the photography Creative Cloud subscription with Photoshop. Then later I added InDesign. Then around September I upgraded to the $49/month All Apps subscription. But this week something has gone wrong with the Creative Cloud app and I don't seem to be able to use anything. I have Windows 10. The buttons for Illustrator and Acrobat have changed from "Open" to "Start Trial", also if I try to use Photoshop or InDesign I just get the spinning wheel that says "Please wait a moment" but it just keeps spinning and nothing ever happens. At first I thought maybe it had reverted to my previous subscription, but my account info is all correct on the Adobe website, I just can't use any of the apps. Yesterday, I removed and re-installed the Creative Cloud app, but it didn't help, I still can't use any of the apps. Any ideas?

kglad · Accepted Answer

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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