Brave_kindness9206

Participant

Question

Unable to use my InDesign subscription

5 replies
194 views
Translate

I bought an InDesign subscription yesterday, but I'm unable to use it. The Creative Cloud Desktop shows InDesign as not owned, but when I click buy, I get an error message telling me that I already own InDesign. The plan shows up in my account (account.adobe.com), but not in Creative Cloud.

Community Expert

Community Expert

Yesterday (Oct 20) the whole Internet was broken due to the massive AWS outage.

Translate

Nancy O'Shea— Product User & Community Expert

Brave_kindness9206Author

Participant

The issue seems to have resolved iself overnight. Thanks for the assistance!

Translate

Community Expert

Community Expert

thanks for the update (and good news).

Translate

Legend

Hi @Brave_kindness9206 ,

We are sorry for the trouble. Could you try the steps listed in this article? https://helpx.adobe.com/in/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Let us know if it helps.

^Shivangi

Translate

Community Expert

Community Expert

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS AND THE PREVIOUS LINK FAILS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

Translate