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billb67218162
Inspiring
August 10, 2017
Answered

Unable to Use my Serial Number

  • August 10, 2017
  • 1 reply
  • 485 views

I purchased the following:

Adob Creative Suite Design StandardCS5.5WinDecember 22, 2011

(from my account)

and then CS6:

Adobe Creative Suite Design Standard6.0WinMay 29, 2012

When I used the newer serial number, I was asked for the original one.  When I enter it, I receive the following message: "The serial number you entered is invalid. Please try again. If the problem persists, contact customer support.

I had to reformat my c drive (I use a PC), so need to reload my software.  Will you please provide a serial number that I can use, or find a way to activate this one?  I have double checked, and I have entered the correct numbers.

Thanks!

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      This topic has been closed for replies.
      Correct answer kglad

      when starting your installation you're prompted for your cs6 serial number.  when the installer fails to find a qualifying product (ie, cs5.5) installed, you will be presented with a dropdown of possible qualifying products.  select the one you own.  you will then be asked to enter cs5.5's serial number.

      enter the correct number at the correct time and installation will proceed.

      if you think you're doing that and you have a single user license (ie, not educational/enterprise), using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

      1 reply

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      August 10, 2017

      when starting your installation you're prompted for your cs6 serial number.  when the installer fails to find a qualifying product (ie, cs5.5) installed, you will be presented with a dropdown of possible qualifying products.  select the one you own.  you will then be asked to enter cs5.5's serial number.

      enter the correct number at the correct time and installation will proceed.

      if you think you're doing that and you have a single user license (ie, not educational/enterprise), using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

      B
      billb67218162Author
      Inspiring
      August 11, 2017

      THANK YOU! I just tried it over that way, and it worked.

      Problem solved. Wish I could buy you coffee.

      )

      Bill

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 11, 2017

      you're welcome.  (and thanks for the coffee offer!)

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