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A
atult22993658
Participant
June 10, 2019
Question

Unable to view invoice for my Creative Cloud subscription

  • June 10, 2019
  • 1 reply
  • 311 views

I have a Creative Cloud subscription serviced by Digital River. I would like to print taxable invoices for the payments made for last few months. After signing in to my account on Adobe, I click on "Manage Plan" and then on "Adobe Store" to view billing history as my subscription is serviced by Digital River. A new page opens with my plans listed. When I click on "view transaction history" link under the Creative Cloud plan, a popup window is displayed but it remains blank.

How can I get my taxable invoices? Is there an alternate way to view/print them?

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 11, 2019

after 'manage plan', it looks like you're clicking the wrong link - Print a copy of the invoice for your Adobe purchase

A
atult22993658Author
Participant
June 11, 2019

I beg to differ...

Since my subscription is served by "Digital River" (Adobe's e-commerce parther), I have to click on the "Adobe Store" link provided. Please check the article you have shared and search for "Digital River".

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 11, 2019

try a different browser.

if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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