Unapproved renewal and no answer from Adobe Live Chat

This is outrageous! I have been going through my accounts for the year with my partner and found that my Adobe Creative Cloud was renewed without my consent on 25/01/2019. I understood last year when I made the original purchase that the product was charged on a monthly basis for a year without the ability to cancel without being charged, which I was happy with despite not using the product for the past 6 months. However now when I try to cancel this product I am told I would have to pay a £54.89 cancellation fee, despite never approving a renewal! This is completely unethical and borderline criminal. My attempts to resolve this have led to me waiting on Live Chat for an hour and a half with no response:

How this is a fair approach to business I do not know. I must admit prior to this experience I never would have thought that Adobe was open to this kind of behaviour and I will be raising a complaint - IF I CAN GET THROUGH TO ANYONE!!

From reading other posts I have seen that on rare occassions staff may at least read the posts made here - If I am fortunate enough to get a response here I would like the following:

1) An immediate cancellation of my creative cloud subscription

2) The removal of my card details from your database

3) The deletion of my account

4) A refund of £9.98 for the unapproved monthly payment taken from my account on 25/01/2019

After settling this dispute I will never be using any Adobe product again - Having used many of your products over the past several years I cannot trust a company that treats its customers with such a level of distain.