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Geoff Lennox
Participant
August 19, 2017
Answered

Unauthorised payment

  • August 19, 2017
  • 2 replies
  • 968 views

On the 14/8/17 I cancelled my membership. Yesterday another payment has been debited from my account for a much greater amount. I have cancelled this payment and reported this to my bank, who have stopped any further payments. I have been unable to contact you in any other way to inform you of this. I have attached a copy of my cancellation. Please can you contact me and advise what you are doing taking money without consent.

Cancellation confirmation
We've processed your cancellation request. Your service will end on 20-August-2017 (PT).
After that, your account will revert to a basic, free level of membership. Free memberships retain limited access to Creative Cloud services and 2GB of complimentary online storage. (You may need to delete files to meet your new storage limitations.)
Keep exploring Creative Cloud, and we wish you well in your future endeavors.
This topic has been closed for replies.
Correct answer kglad

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

2 replies

F
Fiona Ellis F293808886m4x
Participant
April 13, 2023

Hi, I subscribed in Adobe Acrobat Premium which supposed to be a free trial of 7 days. But I got charged for P1,550 already. I need help for refund please.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 13, 2023

@Fiona Ellis F293808886m4x 

 

contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 19, 2017

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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