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rubydiamond
rubydiamond
Participant
May 8, 2019
Question

Unauthorised payment question

  • May 8, 2019
  • 1 reply
  • 160 views

Last year I had a subsidised subscription for Creative Cloud through my employer.

This year my employer has provided me with Creative Cloud through Adobe for Enterprise.

Thus I have no further need for the subsidised Creative Cloud subscription, so I let it lapse.

Yet on 1 May you charged me for a full subscription ($44AUD) through my Paypal account.

I have tried, without success, to email you, so I'm posting here instead. Can you please contact me privately to arrange a refund?

This topic has been closed for replies.

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 9, 2019

This is a user-to-user forum, not Adobe support.

You have to actually go online and cancel from your account portal

Adobe Account

Or  Contact Customer Care  directly.   NOTE:  Canceling an annual plan early usually incurs a 50% penalty fee. 

Nancy O'Shea— Product User & Community Expert
rubydiamond
rubydiamondAuthor
Participant
May 9, 2019

Thanks Nancy,

The problem is that when I try to contact customer care directly I get this message:

"Please contact your administrator for help. A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help."

No-one at my organisation can help with an incorrect charge made by Adobe. Is there any way I can contact them directly, without going through my University login, which just redirects to the above error message?

Thanks for your help.

rubydiamond
rubydiamondAuthor
Participant
May 9, 2019

Never mind - I've figured it out

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