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FRANCISCO5FD517659034
Participant
October 17, 2020
Answered

Uninstall Adobe successfully and install Adobe Cloud again

  • October 17, 2020
  • 1 reply
  • 702 views
A year ago I installed the Adobe Cloud programs and everything was fine. Yesterday I was not updating Adobe Cloud well and I decided to uninstall Adobe Cloud. To do this, he had to uninstall all the programs. I uninstalled Adobe Cloud with CleanMyMac X. And when I run the Adobe uninstaller I get a message saying that Adobe was uninstalled with errors.
I have followed the advanced uninstallation steps on the Adobe website and when I install it again, the Adobe Cloud installer freezes. Right now it is not more than 11.5%, yesterday it was not more than 2.2%, but the Adobe installer remains a long time standing in the same place. I have a macbook pro laptop connected by cable to the internet.
I need help please, I am studying and I have to finish works. I need to do a clean uninstall of Adobe or find out why it won't finish installing Adobe Cloud. Thank you. 
This topic has been closed for replies.
Correct answer FRANCISCO5FD517659034

Thanks, I tried to clean up the remains of Adobe with the Creative Cloud Tool but it didn't work. Finally, I had to make a quick decision, to be able to finish projects. So I reset the Mac and the Adobe installation was successful.

 
 

1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
October 17, 2020

Try cleaning the old installation using the Creative Cloud Tool and then install afresh.

-Manan

-Manan
F
FRANCISCO5FD517659034AuthorCorrect answer
Participant
October 23, 2020

Thanks, I tried to clean up the remains of Adobe with the Creative Cloud Tool but it didn't work. Finally, I had to make a quick decision, to be able to finish projects. So I reset the Mac and the Adobe installation was successful.

 
 
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