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drtvEditor
Participant
May 26, 2014
Question

Uninstall and reinstall cc apps

  • May 26, 2014
  • 1 reply
  • 225 views

I am told I need to uninstall Pr, Ae and Ps because AME doesn't work  for sequences (gets hung reading XMP forever, have to force quit). Is best practice to use each apps unistaller or use CC Cleaner?

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
May 27, 2014

DrtvEditor it is always advisable to use the uninstaller first.  If necessary you should then use the CC Cleaner Tool.  You can find additional details at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

D
drtvEditorAuthor
Participant
May 27, 2014

Thanks that helps. Hard to understand how a cloud-installed AME could be NG when AE, PR and PS are fine. But will try whenever downtime comes along (hopefully that never happens ;0)

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
May 27, 2014

DrtvEditor if you would like to insure that the installation is successful then I would recommend reviewing the installation logs.  You can do a quick search on the words ERROR and FATAL to determine if something during the installation process is causing your current difficulties.  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.

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