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Uninstall Creative Cloud

Forum|Forum|9 years ago
March 28, 2017
4 replies
11686 views

I am getting a new computer and I was told I'd have to uninstall CC Photoshop from the old one because I can run CC Photoshop on one computer only with the subscription I have. When I tried to use the Uninstall CC in my finder window, it stated that I still have some CC apps on my computer and I would have to uninstall them before I could uninstall the Creative Cloud app. So I went through and uninstalled all the Creative Cloud apps that I could see in my Application folder in Finder. Then I went back and tried to run the Uninstall app for Adobe Creative Cloud. I'm still getting the message that it can't uninstall Creative Cloud because I have some CC apps on my computer that need the Creative Cloud app to run. What am I doing wrong? I just want to be sure that I can install Photoshop CC when I hook up my new iMac.

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Correct answer Ned Murphy

You do not have to uninstall anything. All you need to do is sign out on the old machine to render the Cloud inactive on it. If this happens to only be the second machine you would be installing on, then you do not even need to sign out of the old one.

Sign in and sign out to activate or deactivate Creative Cloud apps

You can install on as many machines as you like. Of all those machines you can only have two signed in for use. Of those two machines you can only be using the subscription on one at a time.

A

André36678699dyam

Known Participant

Good day sir,

I am working with OS Mac 15.7.5 (24G624)
The Creative Cloud app keeps 'freezing'
Then I have to restart it again.
I have already used the cleaning tool, reinstalled it, etc., but to date without result.
Do you have any tips?

André
Netherlands

kglad

Community Expert

@André36678699dyam

do a clean cc install carefully following each step in sequence:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

download the cc desktop app by using the links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html

install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

A

André36678699dyam

Known Participant

not gonna remove all apps Adobe must come with a better solution!
I did use the clean tool didn’t work so the clean tool is useless

W

Wajid274170524n5i

Participant

no need

Ned Murphy

Legend

You're welcome

Ned MurphyCorrect answer

Legend

You do not have to uninstall anything. All you need to do is sign out on the old machine to render the Cloud inactive on it. If this happens to only be the second machine you would be installing on, then you do not even need to sign out of the old one.

Sign in and sign out to activate or deactivate Creative Cloud apps

You can install on as many machines as you like. Of all those machines you can only have two signed in for use. Of those two machines you can only be using the subscription on one at a time.

G

gingerdee1Author

Participant

Thank you. So easy!

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