Uninstall Creative Cloud Errors

Question

I don't want it on or near my computer. When I try to uninstall Creative Cloud by clicking the "uninstall Adobe Creative Cloud" app, I get a message that says, "Couldn't uninstall Creative Cloud for Desktop. You still have Creative Cloud applications installed on your computer that require it."

If I have to have Creative Cloud in order to use Photoshop, I don't want Photoshop to use anymore.

Instead of just being told the application could not be uninstalled, maybe Adobe could give you some guidance and point you in the right direction? I guess that would not be in their best interest.

John T Smith · Answer

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

You also need to know that cancelling a subscription early has a fee

https://www.adobe.com/legal/subscription-terms.html

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