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Inspiring
July 22, 2021
Answered

Uninstall Legacy Software on the macOS Platform

  • July 22, 2021
  • 2 replies
  • 1334 views

I have several Apple iMacs that had Adobe Creative Suite 4 Design Premium installed. I had recently updated the macOS to macOS Catalina. I am trying to uninstall the Adobe CS4 software but the article "Uninstall Adobe Creative Suite 4 and point products (Mac OS X)" does not help. I try to run the uninstaller linked under "Applications" with no success. I tried to run the installer with no success. The macOS error message prompted me to visit the article "32-bit app compatibility with macOS High Sierra 10.13.4 and later - Apple Support" to understand the error. Does Adobe have a solution to remove the legacy software from the current macOS platform?

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Correct answer defaultmwcl0v8a2nlq

Taking all of the suggestions made into consideration, I have come to the conclusion that (at this time) the only option available is to perform a complete system reset of the macOS operating system.

2 replies

defaultmwcl0v8a2nlqAuthorCorrect answer
Inspiring
August 2, 2021

Taking all of the suggestions made into consideration, I have come to the conclusion that (at this time) the only option available is to perform a complete system reset of the macOS operating system.

kglad
Community Expert
Community Expert
July 22, 2021

clean your computer of cs4 files per http://www.adobe.com/support/contact/cscleanertool.html

 

you can also use, Adobe - Adobe CS4 Clean Script

Inspiring
July 22, 2021

The article you have linked to "http://www.adobe.com/support/contact/cscleanertool.html" is no longer accessible and redirects to "https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html". I have yet to attempt the method found in the article "Adobe - Adobe CS4 Clean Script".