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nancee504
Participant
January 7, 2012
Question

Uninstall nightmare

  • January 7, 2012
  • 1 reply
  • 716 views

My hard drive crashed. After I had a new one put in I found I had to re-install cs4 creative suite. So I just tried to re-install on top of what I had. That didn't work I kept getting a "finished, with errors" message.

So I decided to uninstall. Just after I started the process, I performed a force quit, because there was one program I did not want to uninstall. Well, that's where my nightmare started. Now I can neither un-install or

re-install the suite. Any advice?

    This topic has been closed for replies.

    1 reply

    Mylenium
    Mylenium
    Legend
    January 7, 2012

    Run the Creative Suite Cleaner Tool, then try again.

    Mylenium

    N
    nancee504Author
    Participant
    January 7, 2012

    Thanks, I found some info on line for the Creative Suite Cleaner Tool. That worked. Now uninstall seems like it will work. But I do have one question. Can I uninstall, perform a clean install and then bring my preferences, plugins, etc, over from my backup?

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 7, 2012

    Are the preferences for the same version of the software?  Are the plug-ins third-party, not produced by Adobe, plug-ins?  Finally just in case what operating system are you using?

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