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Uninstall Program without email verification

Forum|Forum|8 years ago
February 12, 2017
6 replies
74546 views

Hi, when I created the account in Adobe and install a program to try it, I made a mistake with my email address, I put the wrong email and I didn't realized until everything was done. Now I need to uninstall it and I can't do it because it says that they send me a email verification to my email but I can't see it! because I put the wrong email! please, let me know if I can uninstall the program without any email verification. thank you

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Correct answer Just Shoot Me

So use the Control panel to uninstall all of the Adobe apps you don't want and then run the CLEANER TOOL to remove all traces of them. That is Including the Creative Cloud Desktop App.

You can always reinstall the CC DTA and others like Acrobat Reader DC.

R

Robert38199597idza

Participant

it's crazy what this company has turned into. cant even remove their spyware called a software from your computer, they force you to install another app.. just to uninstall the software. these technology companies are quite worst than colonial mercenaries, they do what they like and the govt is just so r3t4rded. such a shame.

kglad

Community Expert

@Robert38199597idza

do you have a current problem with which you need help?

Jessie5E5D

Participant

We have almost the same problem, before every one in a company has a link to personal email like jenny.******@******.com ,
but then we have transferred everything on the corporate emails and laptops, and all employees have the emails like design****@******.dk, because of it, we can't reinstall the program.

[Moderator deleted mildly private information. Please do not post private information like e-mails and phone numbers]

Abambo

Community Expert

Installing and uninstalling a program is independent of the id. In any case, either your private e-mail or your corporate e-mail could get used for account verifications.

Question: do you have a Teams licence or individual licences?

ABAMBO | Hard- and Software Engineer | Photographer

Z

Zack5C27

Participating Frequently

what a garbage software that I need to install and run additonal software just to remove it properly from my computer.

So happy my company is moving forward without adobe considering they cant get something as simple as an uninstall correct.

A

Anonymous

Thanks so much

Just Shoot Me

Legend

Also in the future you will need to create a new Adobe ID using a proper, correct, email address if you don't have one now or haven't created another already.

Just Shoot Me

Legend

Using a wrong and or non existent email address should have no affect in uninstalling an Adobe program from any computer. Simply use the Windows control panel, Programs and features, or just delete the App on a Mac and then use the CC Cleaner tool to wipe it out completely on either system.

Use the Creative Cloud Cleaner Tool to solve installation problems

Links to the cleaner tool download are found on the page I linked to above for both Windows and Mac OS X.

A

adaptable_Sunflower0D4CAuthor

Participant

I use the normal control panel to uninstall the program but I see this, and there is no other option, and that's not my email, so I can't check it. Thank you!

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Just Shoot MeCorrect answer

Legend

So use the Control panel to uninstall all of the Adobe apps you don't want and then run the CLEANER TOOL to remove all traces of them. That is Including the Creative Cloud Desktop App.

You can always reinstall the CC DTA and others like Acrobat Reader DC.

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