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A
Anonymous
May 1, 2017
Answered

Uninstallation of Creative Cloud completed with errors

  • May 1, 2017
  • 7 replies
  • 19094 views

So mainly I've enjoyed Adobe CC products for a while now. But I'd best stick with Creative Suite instead. So I uninstalled all applications I had installed via Creative Cloud on my PC. I clicked on Uninstall Creative Cloud in  Programs & Features in Control Panel but it ended with a message: "Creative Cloud was uninstalled with errors."

I'm using a Windows 10 laptop by the way. How do I get around this issue. Do I have to use CC Cleaner tool?

    Correct answer Atul_Saini

    Hi HydroXide,

    As you have tried the steps mentioned on this link "Failed to install" error received when installing Adobe Creative Cloud desktop app

    and the issues still persists. I would request you to rename (add .old after directory's name) the following directories from your laptop.

    • C:\Program Files (x86)\Common Files\Adobe\OOBE
    • C:\Users\[username]\AppData\Local\Adobe\OOBE
    • C:\Program Files (x86)\Adobe\Adobe Creative Cloud
    • C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager

    This should remove Creative Cloud from your machine. Please let us know if you are able to uninstall Creative Cloud successfully from your machine or if you need further assistance with this.

    Thanks.

    7 replies

    D
    Doug-in-GA
    Participant
    April 9, 2020

    Atul.  You solution worked perfectly above.  1st I had to make my self an administror for Windows 10 Home version, then restart, then I was able to rename files with .old extension,  then download and run adobe Creative Cloud uninstaller (ran successdully), then I installed adobe Creative Cloud.   Worked like a champ.  Thank you Doug E.

    J
    jjrr
    Participant
    January 5, 2020

    Hi. I am having the same issue. What should I do in Mac (IOS Catalina)? Thanks!

      A
      Anonymous
      May 8, 2017

      I've successfully uninstalled Creative Cloud! Thank you for the support, Atul.

      For future users: First install CC again and uninstall it if this ever happens again!

        A
        Anonymous
        May 5, 2017

        POST UPDATE: Now, when I try to uninstall Adobe CC it says the application directory cannot be found which means either of the two have deleted the CC file directory. But the problem now is that the Adobe background tasks for CC keep running. How can I delete it completely?

        Atul_Saini
        Community Manager
        Atul_SainiCommunity ManagerCorrect answer
        Community Manager
        May 5, 2017

        Hi HydroXide,

        As you have tried the steps mentioned on this link "Failed to install" error received when installing Adobe Creative Cloud desktop app

        and the issues still persists. I would request you to rename (add .old after directory's name) the following directories from your laptop.

        • C:\Program Files (x86)\Common Files\Adobe\OOBE
        • C:\Users\[username]\AppData\Local\Adobe\OOBE
        • C:\Program Files (x86)\Adobe\Adobe Creative Cloud
        • C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager

        This should remove Creative Cloud from your machine. Please let us know if you are able to uninstall Creative Cloud successfully from your machine or if you need further assistance with this.

        Thanks.

        A
        Anonymous
        May 5, 2017

        Thanks for replying! I added .old for OOBE.old and AdobeApplicationManager as you suggested. Is that what I'm supposed to do? Because when I click Uninstall from Apps & Features it said the directory is not found. And when I get to the directory for Adobe Creative Cloud Uninstaller.exe it's there and when I attempt to run it, it doesn't run. Am I renaming the file wrong?

        A
        Anonymous
        May 5, 2017

        It doesn't seem to work either.. I'm constantly trying but yep same results.

        Sheena Kaul
        Community Manager
        Sheena KaulCommunity Manager
        Community Manager
        May 1, 2017

        Moving to Creative Cloud Download & Install

        Hi Hridyanshu,

        Kindly ignore the spam post.

        Did you try run the Creative cloud uninstaller or Use the Creative Cloud Cleaner Tool to solve installation problems ?

        Let me know if any of that helps!

        Regards,

        Sheena

        A
        Anonymous
        May 2, 2017

        I tried using the CC Cleaner tool and the CC Uninstaller but it still showed CC had an issue getting uninstalled. Any other way around?

        Atul_Saini
        Community Manager
        Atul_SainiCommunity Manager
        Community Manager
        May 2, 2017

        Hi HydroXide,

        It is unfortunate that CC cleaner tool and CC uninstaller tool is not letting you uninstall Creative Cloud successfully on your win 10 laptop. In addition to what Sheena has mentioned, I would request you to follow the step 3 of solutions 2 from this link: - "Failed to install" error received when installing Adobe Creative Cloud desktop app and share the result.

        Thanks.

        A
        Anonymous
        May 1, 2017

        Are you serious? I don't need a hotmail account. I'm looking for a solution... -_-

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