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hunterm44918113
Participant
February 27, 2018
Answered

Uninstalled After Effects via the trash can. How do I get it back?

  • February 27, 2018
  • 3 replies
  • 363 views

I didn't uninstall the Adobe Creative Cloud and After Effects trial correctly. I uninstalled it the complete wrong way as Adobes website says. I just moved it to the trashcan and then emptied it without knowing the proper way to uninstall. What do I do now???? Please Help!!! !

This topic has been closed for replies.
Correct answer John T Smith

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

3 replies

Kanikas
Legend
February 27, 2018
hunterm44918113
Participant
February 27, 2018

My MacOS Version Is 10.12.6 Sierra.

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
February 27, 2018

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

hunterm44918113
Participant
February 27, 2018

There isnt an program shortcut anymore.  But I can still see that there are adobe processes running with Activity Monitor. Also. This is just the trial version.

hunterm44918113
Participant
February 27, 2018