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C
chetgolfer
Participant
April 18, 2018
Question

Uninstaller of Premier Pro CS5.5 does not excute, Adobe Cleaner Tool does not recognize CS5.5

  • April 18, 2018
  • 2 replies
  • 959 views

Used Migration Assistant to transfer files and computer settings from old MacBook Pro (mid 2009) to a newer MacBook Pro (mid 2014). The newer MacBook Pro contained Adobe Premier Pro CS 5.5 and had been used successfully to edit and create videos. I am trying to uninstall Premier Pro CS 5.5 from the newer computer since I will no longer be using the CS 5.5 software on this computer. I tried to run the uninstall program, which provided a message that read, "Please try restarting your computer and uninstall again. If that does not resolve the problem, download and run the Adobe Creative Suite Cleaner tool.  I clicked on the link provided and downloaded and ran the  Adobe  Creative Cloud Cleaner Tool.app as referred . When I ran this software, it only identified  four files –  Fix Host File; Adobe ID Credentials; Adobe Photoshop Elements 15; and  Adobe Premier Elements 15.  The latter two Adobe products are also on the computer, which I intend to keep and are operating properly. I do not know what the first two files are. 

Most important is that Premier Pro CS 5.5 does not appear on the Adobe Creative Cloud cleaner tool.  I have spent considerable time on the forum trying to find a similar situation without success.

I also have in my possession the original CDs used to install the software, if they might be helpful in the resolution of this problem.

Can anyone help me?

Thanks

This topic has been closed for replies.

2 replies

C
chetgolferAuthor
Participant
April 20, 2018

I did not intend to mark 02Geek as correct.  Neither the installer for Premier Elements or Photoshop Elements list Premier Pro CS5.5 as eligible for removal by these two pieces of software.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
April 20, 2018

Chetgolfer, in addition to the steps you have already implemented, have you ran the uninstallers located in Applications/Utilities/Adobe Installers?  You should find uninstallers for Photoshop Elements, Premiere Elements, and Premiere Pro CS5.5 in that folder.

Please be aware the CC Cleaner tool, available at Use the Creative Cloud Cleaner Tool to solve installation problems , is designed to be run in conjunction with the uninstallers.  The CC Cleaner Tools purpose is to remove any remaining critical entries that may prevent a reinstall.  The uninstallers must still run to remove the installed files.

C
chetgolferAuthor
Participant
April 24, 2018

Jeff, Yes at your suggestion, I opened the "Uninstall Adobe Premier Pro 5.5" from the folder Applications/Utilities/Adobe Installers. This software entry is an alias for "{03688024-C288-44AC-B00A-9435312CA0E2}.app" I ran the app and received the same message, "Please try restarting your computer and uninstall again. If that does not resolve the problem, download and run the Adobe Creative Suite Cleaner tool." Is the Creative Cloud Cleaner Tool the same as Adobe Creative Suite Cleaner Tool?  I was not able to find software entitled, "Adobe Creative Suite Cleaner Tool" on the website.

I tried to open the app "Adobe Premier Pro CS5.5"  and received this warning message -

As noted in my first post , I have the original installation disks and license number. Is their a way for me to reenter the license number to re activate the software so I can delete it? Is this be of help?

0
02GEEK
Participating Frequently
April 18, 2018

Did you checked this?

Uninstall Adobe Premiere Elements or Photoshop Elements

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