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finkcpa
Participant
August 5, 2016
Answered

Uninstalling and Installing a digitally delivered application

  • August 5, 2016
  • 1 reply
  • 279 views

Hello,

I have an issue.  I own Adobe Acrobat XI Professional but for some reason the last automatic update I uploaded has changed my program to Adobe Acrobat Standard XI,  Thus, I cannot even get to the chat support to help me reload my application.  I use the professional version for my business, I am self-employed,  Also, I was told to email the forum at forum@adobe.com so that a chat support could assist me.  The email bounced back.  I am getting very frustrated since this is causing me to lose hours of productive work.

Can anyone please assist me?  Thank you,

    This topic has been closed for replies.
    Correct answer John T Smith

    https://accounts.adobe.com/ then click Plans & Products at the top to find a list of your programs and serial numbers

    You then download and install the version that matches your serial number

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 6, 2016

    Sign out of your account... Uninstall... run the Cleaner...

    -for non-Cloud programs you need to DE-activate before uninstalling

    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

    -using the cleaner after uninstalling and before reinstalling is often needed

    -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    -Restart your computer... Sign in to your account... Reinstall

    -and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

    For non-Cloud programs you would download the installer, not the cloud manager

    kglad links in reply #1 here https://forums.adobe.com/thread/2081216 may help

    F
    finkcpaAuthor
    Participant
    August 6, 2016

    John,

    Thank you. Also, when I reinstall will it be the original that I purchased or the most up,dated version? I don't want the most updated version. I realized that I do have Adobe XI Standard but when I called they said I had the professional version. I think the most recent updates changed my formatting and editing capabilities. These changes made it more difficult to edit PDFs.

    Once again, thank you.

    Best,

    Marcy

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    August 6, 2016

    https://accounts.adobe.com/ then click Plans & Products at the top to find a list of your programs and serial numbers

    You then download and install the version that matches your serial number

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