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francog13904084
Participant
March 11, 2021
Question

Uninstalling Apps and Creative

  • March 11, 2021
  • 2 replies
  • 455 views

I'm using my Creative Cloud account for two devices (MacPro and MacBookAir). I'm selling the Air would cancel any reference to my Adobe account. I've already uninstalled PS and LR but I see tens of Adobe files spread on the hard disk (most of them in Library folder). What if I cancel all of them? 

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 11, 2021

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html may help

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francog13904084Author
Participant
March 11, 2021

Done. Files and folders are still there 😞

T
Test Screen Name
Legend
March 11, 2021

Which files? Which folders? Please be exact (if not giving a complete list). 

T
Test Screen Name
Legend
March 11, 2021

I do t know what you mean by "cancel" exactly, but if you mean "delete", that could leave a broken system. To be tidy, sign out and then uninstall (NOT delete) Creative Cloud. However, if selling a computer, I'd normally expect it to be wiped and restored to its factory setting, just as you would with an iPhone. 

F
francog13904084Author
Participant
March 11, 2021

Thankyou for your suggestions. My english is not so good, of course I was meaning 'delete' 🙂

Actually, after the uninstall process of Creative Cloud, I've got the following popup message (translated from italian) "Uninstall of Creative Cloud desktop completed with errors" with no other info. I still have on my hd all the folders and files you can see in the attached file .

As for wiping all... it's a long story: I would't reinstall most of the software for the old lady that is buying the machine.

 

 

 

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