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Martyna98A5
Martyna98A5
Participant
September 22, 2021
Question

Uninstalling Creative Cloud Mac

  • September 22, 2021
  • 3 replies
  • 146 views

I have tried to delete/uninstall Creative Cloud with the Uninstall Adobe Creative Cloud tool, but the app refuses to uninstall because there are "still elements that need Adobe Creative Cloud" on my computer apparently. I deleted all apps long tile ago and would really like to know how to trace those programs or files that need Adobe Creative Cloud so I can delete them and move on.

 

I have been trying to delete Creative Cloud for nearly I year now and I am absolutely infuriated by the fact that Adobe does everything in their power to avoid actually chatting with their clients and solve their issues. 

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3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
September 22, 2021

Does your Mac user profile have full administrative level permissions to delete software?

 

Which operating system do you have?  I ask because old 32-bit unistallers probably won't work on 64-bit Catalina or Big Sur.   But the latest Adobe CC Cleaner Tool should get most of it off your system.  Ideally though, old apps should be removed before upgrading the OS.

 

Adobe online chat is available in English 24/7

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
M
Community Expert
Manan JoshiCommunity Expert
Community Expert
September 22, 2021

Also, to contact support follow the instructions given below

Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
-Manan

-Manan
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 22, 2021

    Use this...

    -https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

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