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tom.walmsley
Participant
February 17, 2016
Answered

Uninstalling Creative Suite 3 because Creative Cloud won't install

  • February 17, 2016
  • 1 reply
  • 244 views

I messed up uninstalling Creative Suite 3 before installing Creative Cloud.  I don't own the company through which i bought Creative Suite 3 so I don't have access to the discs etc.  Creative CLoud won't install setup-exe file =  Error 1

HELP!

    This topic has been closed for replies.
    Correct answer kglad

    cs3 (or any other suite version) shouldn't cause a problem with cc.

    uninstall anything cc that might be installed, clean cc per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems, restart your computer and reinstall the cc desktop app from here, https://creative.adobe.com/products/creative-cloud and use the app to install your cc programs.

    "Failed to install" error received when installing Adobe Creative Cloud desktop app

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 18, 2016

    cs3 (or any other suite version) shouldn't cause a problem with cc.

    uninstall anything cc that might be installed, clean cc per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems, restart your computer and reinstall the cc desktop app from here, https://creative.adobe.com/products/creative-cloud and use the app to install your cc programs.

    "Failed to install" error received when installing Adobe Creative Cloud desktop app