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kevinjbuttner
Participating Frequently
June 27, 2013
Answered

Uninstalling on old computer before re-installing on new

  • June 27, 2013
  • 1 reply
  • 457 views

I have creative cloud loaded on my laptop at home and my pc at the studio. The video card on my laptop at home just failed. Nothing but white screen when I turn it on. I've bought a new computer however don't I have to uninstall Photoshop (et al) off of my laptop before I can load it on to my new computer at home? If so, I don't know how to retrieve the licensing info and am not sure I want to pay to have a new video card installed; I may use the old laptop as a door stop (LOL). Help me understand how to proceed in loading Adobe software to my new computer given these circumstances, specifically Photoshop, Lightroom, Illustrator, and InDesign. I thank you in advance. Warm Regards, Kevin (Elberton, GA)

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Correct answer kglad

ideally you would deactivate (help>deactivate) ps on your old laptop.  but, that's going to be pretty difficult when you can see what you're doing.

so, contact adobe support.  they can help by resetting your activation count, http://www.adobe.com/support/chat/ivrchat.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 27, 2013

ideally you would deactivate (help>deactivate) ps on your old laptop.  but, that's going to be pretty difficult when you can see what you're doing.

so, contact adobe support.  they can help by resetting your activation count, http://www.adobe.com/support/chat/ivrchat.html

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