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lllleroy
lllleroy
Participant
April 24, 2015
Question

Unistalled all Adobe products including Old Air - Do I need Air or can I just reinstall the Cloud again.

  • April 24, 2015
  • 4 replies
  • 241 views

Hi,

I originally had spinning wheel forever and deleting OOBE did not help the issue.

I just uninstalled all Adobe products from my Windows 7 desktop, including an old Air installation from 2010.

I have also since performed the Adobe Cleaner Tool. So, I think I am ready to re-download the Cloud and try again.

Do I need to install Air first? Do I need it at all?

Thanks,

LL

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    4 replies

    Govardhan.V
    Govardhan.V
    Participating Frequently
    April 24, 2015

    You are  welcome.

    Let me  know if you face any issue.

    lllleroy
    lllleroyAuthor
    Participant
    April 24, 2015

    OK, I will. Have a great day.

      Govardhan.V
      Govardhan.V
      Participating Frequently
      April 24, 2015

      You may go ahead and install Creative Cloud app.

      lllleroy
      lllleroyAuthor
      Participant
      April 24, 2015

      Wonderful, thanks again for the advice.

      Fingers crossed!

        Govardhan.V
        Govardhan.V
        Participating Frequently
        April 24, 2015

        You may install it later on

        Govardhan.V
        Govardhan.V
        Participating Frequently
        April 24, 2015

        If you had uninstall all Adobe apps ,.

        It is ideal to remove / rename Adobe app associated folders as well in order to avoid conflict with new installation.

        So that you can perform fresh and clean installation.

        Govardhan.V
        Govardhan.V
        Participating Frequently
        April 24, 2015

        Locations of Adobe folders :

        C:\Program Files>Adobe.

        C:\Program Files(x86)>Adobe.

        C:\Program Files>Common Files>Adobe.

        C:\Program Files(x86)>Common Files>Adobe.

        C:\Program Data>Adobe. (Hidden by default)

        Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

        Type in below command and hit 'Enter' key.

        appdata

        It will open Appdata folder.

        Open it ,you will get 3 folders .

        Local ,

        Local Low

        Roaming.


        Each one will have Adobe inside remove/rename it.

        Then download and install Creative Cloud app and check.

          lllleroy
          lllleroyAuthor
          Participant
          April 24, 2015

          Thank you for the tips! I found a lot of Adobe folders in my C: drive, because I have been dealing with this issue since March.

          Some are labeled OLD and others are not.

          I'm going to clean these up and throw a lot of them away, since they don't need to be there.

          Do I need to install a new version of Air, or is that necessary at all?

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