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January 22, 2018
Answered

Unknown charges to my debit card from Adobe System Inc.

  • January 22, 2018
  • 1 reply
  • 10025 views

Okay so I had Photography Plan but I canceled it and I have to pay the cancellation fee for $37.86. The next day I called to get the Students and Teacher plan but since the Photography Plan isn't going to be removed completely on my account, I have to wait for a month so I can pay with the same debit card and get the Student and Teacher Plan. After the call ended, I received a text from my bank stating an unusual activity on my card so I call. Apparently, Adobe System charged me a lot of unknown charges like $21.64 two times, $1.00 four times, and $259.67!!! I have NO idea what are the charges is about and I'm mad. Luckily my bank managed to reverse the $21.64 and $259.67. I want answers is what is this charges are about and get my money back.

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Correct answer John T Smith

Go to https://accounts.adobe.com/ and click Plans & Products on the top bar

-then click VIEW YOUR PRODUCTS on the right to find a list of the programs Adobe says you have

This is a public forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 22, 2018

Go to https://accounts.adobe.com/ and click Plans & Products on the top bar

-then click VIEW YOUR PRODUCTS on the right to find a list of the programs Adobe says you have

This is a public forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html