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A
Ash5E95
Participant
December 21, 2020
Question

Unknown error code?

  • December 21, 2020
  • 1 reply
  • 279 views

Hi! When I try to log into my creative cloud desktop app to download photoshop, it keeps giving me the following unknown error code: 2efc9cdb-10ad-403c-bc3b-44b521fc1e45

 

Does anyone know how to fix this and log in?

 

Thanks!

This topic has been closed for replies.

1 reply

Just Shoot Me
Just Shoot Me
Legend
December 21, 2020

This seems to be a MS problem. See this google search for links to possible solutions.

 

https://www.google.com/search?q=error+code%3A+2efc9cdb-10ad-403c-bc3b-44b521fc1e45&oq=error+code%3A%C2%A02efc9cdb-10ad-403c-bc3b-44b521fc1e45&aqs=chrome..69i57&sourceid=chrome&ie=UTF-8

 

Why are You Signing Out of the CC Desktop App in the first place?

 

A
Ash5E95Author
Participant
December 21, 2020

Im signing out to change accounts - I had a university one which is stuffed so I made another personal account with a photography package.

 

Now I can't seem to get into creative cloud at all!

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 21, 2020

Ash, did you use the e-mail address provided to you by the University to set up the Photography plan subscription?

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