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Question

Unknown error when installing premier elements 2021

Forum|Forum|4 years ago
May 31, 2021
2 replies
389 views

Any ideas what I should do? All the help is for error codes.

Installation

This topic has been closed for replies.

AxelMatt

Community Expert

Please give us more informations including the following :

Adobe product and version number

Operating system and version number

The full text of any error message (s)

What you were doing when the problem occurred

Screenshots of the problem and/or error messages

Computer hardware, such as CPU; GPU; the amount of RAM; etc

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

D

defaultnp945fh4mg7nAuthor

Participant

Adobe Premier Elements 2021

Windows 10 Home 18941.985

Intetl Core i5 7400T 2.4ghz

16. GB ram

64 bit

Trying to install

AxelMatt

Community Expert

Is your system up-to-date (operating system and drivers)?

Do you logged in as an Administrator or a user with Admin rights when you run the install process?

Do you have running any kind of protection software, like virus scanner, malware protection and so on? If yes please deactivate these programs and try again.

Take a look into the Windows logs if there are any messages to identify the possible problems.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

D

defaultnp945fh4mg7nAuthor

Participant

Should I be seeking a refund from Adobe?

or is their a number/email to contact them?

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