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petermclennan
Known Participant
May 28, 2014
Question

"unknown software exception (0x40000015)" on CC update. What happened?

  • May 28, 2014
  • 1 reply
  • 4292 views

I have no idea when in the update process it failed. An information window was on the screen when I returned to the computer.

It gives an exception number (0x40000015) and a location: 0x001e54a0.

And an "OK" button to terminate the application.

How can I determine what happened?  What programs are affected?

thanks for any help

Peter

This topic has been closed for replies.

1 reply

Romsinha-9KMEUt
Adobe Employee
Romsinha-9KMEUt
Adobe Employee
May 28, 2014

Hi petermclennan,

Please restart your machine and try updating again. If still the same error then kindly uninstall and reinstall CC desktop. Refer the article: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.

Additionally refer the thread: Unknown software exception 0x40000015 Solved - Windows 7 Help Forums.

Regards,

Romit Sinha

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