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Unpleased with the product, is there a return policy?

Forum|Forum|11 years ago
April 23, 2015
3 replies
272 views

Can't get the basic things to work. Audio never lines up. I thought Adobe could handle and exceed my needs. Use $100 program that can't do simple tasks, or go back to a free program that does still work for me? I want a refund, this software is crap.

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Correct answer Atul_Saini

Hi Eddie,

Please find the details on cancellation :Cancel your membership or subscription | Creative Cloud

Kindly contact our support team for cancellation via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp

If you are unable to use chat option kindly try below mentioned steps.

Try different browser.
Delete cookies and cache

If the problem still persists Kindly reply with the below mentioned information.

OS version:
Browser Version:

You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Thanks,

Atul Saini

Community Expert

Community Expert

‌Which Adobe software exactly?

Atul_SainiCorrect answer

Legend

Hi Eddie,

Please find the details on cancellation :Cancel your membership or subscription | Creative Cloud

Kindly contact our support team for cancellation via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp

If you are unable to use chat option kindly try below mentioned steps.

Try different browser.
Delete cookies and cache

If the problem still persists Kindly reply with the below mentioned information.

OS version:
Browser Version:

You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Thanks,

Atul Saini

Legend

Contact support by web chat or phone.

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