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Participating Frequently
August 1, 2016
Question

Unrecognized CS4 serial number

  • August 1, 2016
  • 3 replies
  • 692 views

Serial number on the back of the Adobe CS4 CD package not accepted ("not a valid serial number") on install of CS4 on Windows 10 computer.

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3 replies

September 23, 2016

I am having a similar problem.  CS4 was working fine on my systen then 2 nights ago Windows does an update that has resulted in the serial numbers no longer being recognised.  Uninstalled CS4 after talking with Support and did a clean install but still same problem.  Purchased directly from Adobe 7 years ago.  What would the Windows update have done?

Ned Murphy
Legend
August 2, 2016
tedebehrAuthor
Participating Frequently
August 2, 2016

Not the same issue. I have the serial number on the package but when I enter it during the install it is not accepted. This may be a new installed because I do not find the serial number among my registered Adobe products.

Ned Murphy
Legend
August 2, 2016

You might want to doublecheck that.  The main issue is that CS4 and Windows 10 are years apart and there are instances where CS4 simply will not install/activate on a Windows 10 system due to incompatibility.

John Waller
Community Expert
Community Expert
August 1, 2016

Which exact CS4 product are you reinstalling?

The serial number should be a 24 digit number

Find your Adobe product serial number quickly

tedebehrAuthor
Participating Frequently
August 2, 2016

CS4 Design Standard.

I have the serial number on the package but when I enter it during the install it is not accepted.

John Waller
Community Expert
Community Expert
August 2, 2016

And you're downloading and installing CS4 Design Standard for Windows? Not some other CS4 product or suite?