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yvettemc
Participant
August 17, 2012
Answered

Unresolved CS6 photoshop download failure!!

  • August 17, 2012
  • 1 reply
  • 716 views

I pay a subscription for creative cloud. Why can't I download CS6 Photoshop. I have spent the last two days installing and uninstalling, trying this trying that. I need to use it!! I have tried everything including a long hopeless conversation with an online support person who just guided me through the steps I had already tried. Frustrating is not the word!!  I feel like Adobe are laughing all the way to the bank. I'll be laughing all the way to a psychiactric ward if I don't get this sorted out!

This topic has been closed for replies.
Correct answer yvettemc

OK Adobe support have successfully sorted this out now. Looking at my case file he suggested that I delete a profiles folder within my library folder on my Mac. I did delete the folder and tried the install again. This time no 'exit 6' error message and the application has opened OK.

1 reply

Mylenium
Mylenium
Legend
August 17, 2012

We need more info - system specs, error messages, what exactly you have tried so far. Just making noise about it isn't gonna change anything and will only ruin everyone's day. thanks!

Mylenium

Y
yvettemcAuthorCorrect answer
Participant
August 17, 2012

OK Adobe support have successfully sorted this out now. Looking at my case file he suggested that I delete a profiles folder within my library folder on my Mac. I did delete the folder and tried the install again. This time no 'exit 6' error message and the application has opened OK.

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