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Keiron_P
Participant
February 19, 2018
Answered

Unresolved long/unsuccessful 'loading applications' tab

  • February 19, 2018
  • 1 reply
  • 506 views

My apologies if this is the wrong place to post this.

I have installed the very latest Creative Cloud desktop app (February release) without error (or so it seems) however the 'Apps' tab gets stuck loading. Sometimes it comes up with a message saying that it seems to be taking a longer that usual and should be relaunched. Sometimes, after about 5-10 minutes the list of available apps appear, however if you click, say to 'install' Photoshop (which I am trying to do) it reverts immediately back to a blank tab with the spinning 'Loading' wheel.

Previously someone from Adobe Support, with remote access, spent nearly two hours on my machine but after repeated uninstalling, clearing and re-installing could not successfully resolve this issue, and then rather abruptly disconnected themselves from the chat (support case ref: ADB-926696-R2P3). I'm hoping someone here might be able to help.

This topic has been closed for replies.
Correct answer Bani Verma

Have gone through the processes per the links provided however it still doesn't work.

Who should I contact to take this further?


Please reach out to us via phone or chat here?Contact Customer Care.

Our product and tech experts will be able to help you out best! as they can hop on a remote session to troubleshoot this further.

You may check the following FAQ's:

Support FAQ: How can I contact Adobe for support?

Contact Support FAQ: Unable to reach support through the "Contact US" link

Let us know if you have any questions.

1 reply

Bani Verma
Bani Verma
Legend
February 19, 2018

Hi Keiron_P,

Sorry for the poor experience you had to face while getting the issue resolved.

Just to confirm have you tried all the steps listed in the following help document: Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel​, if not then please give it a try.

Also let us know the operating system of your machine with its version.

Awaiting your response.

K
Keiron_PAuthor
Participant
February 27, 2018

Hi Bani, thanks for your response.

I've tried the steps listed in the link provided, several times but without success. The Adobe Support staff also tried this, repeatedly, when they had access to my machine, again without success.

Below are the details of my machine:

Dell XPS L702X, with Intel (R) Core(TM) i7-2670QM CPU @ 2.20GHz, with 8.0GB RAM, 64 bit operating system, x64-based processor

Windows 10 Home, version 1709, build 16299.248

Any help would be greatly appreciated as this is costing me money and I need to use Photoshop.

Bani Verma
Bani Verma
Legend
February 27, 2018

Thanks for the update Keiron_P, and sorry that you are still having trouble installing the app.

As this is a connection related issue, I would recommend trying the steps given in the following help document: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications.

Let us know if this helps.

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