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L
lightening2
Participant
December 20, 2020
Question

Unsubscribe

  • December 20, 2020
  • 1 reply
  • 137 views

How can I get Adobe to unsubscribe me from a mailing list after changing my email address.  I am now getting duplicate emails from Adobe to each email address but they both refer back to my Adobe account.  The unsubcribe link in the unwanted email fails:

https://community.adobe.com/t5/user/RemoveUserEmailPage/user-id/15187004/mail-message-tracking/KIWGDOR8AJ0LKV

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    1 reply

    L
    lightening2Author
    Participant
    December 20, 2020

    I already updated the account some weeks ago.  All I need Adobe Support to do is to remove the old email address from their mailing list.  I do not know of any way to send a message to Support to do this - account management isn't one of the recognised support categories.

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