Inspiring

Question

Unsubscribe link doesn't work

Forum|Forum|6 years ago
March 14, 2019
3 replies
1371 views

I have tried to "Unsubscribe" for days using the link in the (unasked for) Adobe emails I've been getting. Yet each time, instead of getting a confirmation, I end up on a page that's clearly just some random Adobe page. And sure enough, I'm still getting the (unasked for) emails again the next day.

Looking on the forum, I found a way that I can manage my preferences but that's not the same as have a CANSPAM-compliant Unsubscribe that actually works. Is anyone at Adobe actually concerned about this? I don't know why giving your customers a crummy experience is considered okay.

In any case, I hope someone will check this out, and realize that while it's fine to tell people how to unsubscribe once they've logged into their account, gone to their preferences, ticked boxes, etc., that's NOT the same thing as a working Unsubscribe right there in the email. So please fix that asap.

This topic has been closed for replies.

E

Editorial Use

Participating Frequently

Same here in 2023. It's not accident, I can't click on it either hard to belove they not notice it, but seems like noone is above Adobe 🙂 Very unethical approach and pushy because I never asked for newsletters, but can't unsubcribe. I just marked as spam, but really annoying.

kglad

Community Expert

@Editorial Use

i don't know why you haven't been able to unsubscribe, but routing to spam or some subfolder in spam works, too.

E

Editorial Use

Participating Frequently

It's because the underlined 'unsubscribe' button is just a plain text and not a hyperlink, simple is that. That's why it's hard to believe Adobe employees never realised it for years. Despite it is many forums on this since 2014. But never mind it's just my privacy. Take care,

Abambo

Community Expert

Do you "unsubscribe" from the (daily) e-mails from Adobe or do you want to cancel your creative cloud subscription?

I get, however, a nice unsubscribe screen, when clicking the "unsubscribe" link in the mail:

You can also go to your account, menu point Communication.

ABAMBO | Hard- and Software Engineer | Photographer

John T Smith

Community Expert

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

-or Chat Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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