Unsubscribing

I had a painful experience unsubscribing from creative cloud last week over chat The person helping me apparently was instructed to make it difficult to unsubscribe. He read from a script that included trying to sell a lower tier plan, then when I said I just want to unsubscribe, he tried to sell me yet a lower tier plan. It took about 20 minutes of asking then demanding that he simply process by request, which he finally did. Then I asked if he refunded the $84 monthly charge from that morning that prompted me to cancel my subscription. He hadn't, and that took another few minutes to complete. I am not sure how anyone thinks this is good for the brand to waste half an hour of a customer's time with sales pitches that were not welcome, especially when Adobe made signing up for a subscription as easy as humanly possible with a few clicks.