Unsuccessful previous uninstall causing new installation error.

Question

A while ago I "uninstalled" adobe CC apps from my computer in an incorrect manner. I'm not sure why I wasn't able to do it the correct way, but I desperately needed the space on my hard drive and just ended up deleting the source files. I'm attempting to redownload the same CC apps now but keep running into a 206 error and nothing I follow fixes it. I'm thinking it could be because of my failed uninstallations. Any tips to help would be appreciated.

kglad · Answer

you could probably skip to download the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html but i think you might encounter other errors while installing, so i recommend you do the following to set yourself up for success:

start here, https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error206

if those fail,

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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