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Participant
December 14, 2021
Question

Unused login and license

  • December 14, 2021
  • 1 reply
  • 102 views

Hello

We are "moving" from personal purchased licenses (by credit card) to a centerlised location

we have cancelled credit card on the old licenses and moving users gradully to licenses purchased by the company (adminconsole.adobe.com - via company login)

simple question - does old subscriptions get cancelled automatically when removing their payment or do the incur debt?

if the latter is correct I need assistance on how to remove old subsciptions

 

thank you,

Gabriel

 

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
December 14, 2021

Gabriel, for any questions about billing, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so the account can be reviewed and any specific questions answered.