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Participant
December 14, 2016
Answered

Unverified E-mail in Desktop Creative Cloud

  • December 14, 2016
  • 1 reply
  • 319 views

Recently, a friend of mine logged his creative account in to my computer. However, he never logged out. To make matters worse, the e-mail he is using is not verified (he forgot password, as he uses the address for opening other accounts). Now, I need to log back in to my account, but the desktop app won't allow me to log his account out and log mine in, because of the unverified e-mail issue. Is there any way to log his account out externally, or should I just uninstall de desktop app to reset?

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Correct answer kglad

quit your cc app

rename your pcd and slstore directories. here are their locations: Configuration error in Adobe Creative Cloud or Adobe Creative Suite

restart your cc app and sign in.

1 reply

kglad
Community Expert
Community Expert
December 14, 2016

what do you see when you click preferences>apps>sign out?

Participant
December 14, 2016

     I'm not given much to do... Those options displayed are the only ones I'm offered

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 14, 2016

quit your cc app

rename your pcd and slstore directories. here are their locations: Configuration error in Adobe Creative Cloud or Adobe Creative Suite

restart your cc app and sign in.