Update bug issue

Forum|Forum|5 years ago
November 9, 2020
2 replies
549 views

I have CC 5.3.1.470, Bridge 10.1.1.166, Camera Raw 13.0, PS 21.2.4. CC is showing four updates as available. They are CC, BR, CR and PS. A month or so ago I downloaded updates for BR, CR and PS. I ended up with two versions of each of those three updates - the old version and the new version. Nothing worked correctly. Adobe helped me get some of the updates safely removed.

Question - Is there a way to determine if it is safe to proceed with the present updates? I don't know if any issues have been taken care of.

This topic has been closed for replies.

Correct answer kglad

that probably means the updates are not compatible with your os. if you can update your os, that may give you a chance to install the updates.

T

Tracy0D4C

Participant

I am having the same problem but my four updates say that there not compatable

kglad

Correct answer

Community Expert

that probably means the updates are not compatible with your os. if you can update your os, that may give you a chance to install the updates.

kglad

Community Expert

well, it's not clear what problem(s) you had before so it's going to be impossible to say whether they will recur.

P

pixelforAuthor

Inspiring

The problem that I had before was that after downloading and installing updates for BR, CR, and PS I not only had the updated version of each of those on my computer I also had three versions that I had before I did the update. After the update the computer had two different versions of Bridge, two different versions of Camera Raw and two different versions of Photoshop. Not one of those six versions worked correctly. Adobe technician helped me removed the updated Bridge version and the updated Photoshop version.

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