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Participating Frequently
October 4, 2025
Question

Update Creative Cloud 191. I cannot fathom Adobe's total lack of action.

  • October 4, 2025
  • 3 replies
  • 153 views

Adobe team do you have any plan to fix this blatant and widespread error in your flagship product? It is absolutely ridiculous and inexcusable that this has persisted for so long with apparently no action at all on your part to fix it. I have spent about 5 hours following every single how-to-fix-it post from your staff and users to no avail. Again, this is absurd. This is not a problem on the part of users. I have had CC since the day it was publicly available, day one, and never had a single problem until a year+/- ago. The forums are full of people complaining about this same fundamental error and instead of fixing it all you do is offer lame workarounds that do not work, and pretend like it's not your fault. It is absolutely your fault and it is absolutely your responsibility to fix it, but you seem to not care at all about the paying users of your products.

3 replies

Known Participant
October 7, 2025

I agree here I have been paying for the Adobe apps for nearly 20:years and have never before had problems. I have tried everything suggested and am now left with all apps uninstalled and still Creative Cloud will not initiate..... Aaaaaaargh

Nancy OShea
Community Expert
Community Expert
October 6, 2025

As a long time Creative Cloud user, I have no idea what you're ranting about. 

CC Desktop App works fine for me on Win11 with latest updates. 

 

You'll have to provide more specifics:

  • Your system details.
  • Your product version.
  • Error codes or messages, etc...
  • Description of what you're attempting to do that you can't with examples we can use to try & recreate the problem.

 

 

Nancy O'Shea— Product User & Community Expert
Known Participant
October 7, 2025

Win11 - High spec desktop, error 206, apps have been working fine but Creative Cloud just disappeared.  What to try Firefly etc and would like CC anyway...where did it go   We have tried ALL the suggested fixes several times, no results, idea uninstall all apps....get an archive version of CC and start again. Didn't work, now have nothing and am still paying monthly

 

 

kglad
Community Expert
Community Expert
October 7, 2025

@Sally Maltby 

 

  1. follow all the steps on these pages to delete certificates and credentials: https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html . I had a lot of "Adobe..." credentials to remove in the Credential Manager.
  2. Close all Adobe related processes in Task Manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
  3. Rename SLstore to SLstore.old at following location C:\ProgramData\Adobe
  4. Rename SLcache to SLcache.old and OOBE to OOBE.old at following location C:\Program Files (x86)\Common Files\Adobe
  5. Rename OOBE to OOBE.old at following location C:\Users\yschi\AppData\Local\Adobe
  6. Navigate to C:\Windows\System32\drivers\etc and open hosts file using Notepad. If you see any Adobe entry there please replace that hosts file with a new hosts file which does not have any Adobe entry. If there is no Adobe entry leave the hosts file as it is.
  7. Download the alternative direct installer from to get the latest version of Creative Cloud Desktop https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html
  8. Launch Creative Cloud Desktop App and sign in.

 

kglad
Community Expert
Community Expert
October 4, 2025

please stop posting duplicate messages.  and as posted before, update your cc desktop app.