Riccardo Oldani

Participant

Question

update creative cloud doesn't work

Forum|Forum|3 years ago
January 21, 2023
2 replies
1228 views

i have mac osx monterey, since a few days i can't do the update anymore, creative cloud tells me "error 201" which is the one related to the connection. however, the mac is connected and the internet is working, has anyone experienced the same problem?

Creative Cloud

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Community Expert

Community Expert

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Riccardo OldaniAuthor

Participant

thank you very much!

Community Expert

Community Expert

you're welcome. is the problem resolved?

Community Expert

Community Expert

Hi @Riccardo Oldani,

See the following help articles

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

-Manan

-Manan

Riccardo OldaniAuthor

Participant

ok, thank you very much!