Skip to main content
perscon00
perscon00
Participant
October 17, 2018
Answered

Update Elements 13 fails to complete

  • October 17, 2018
  • 3 replies
  • 367 views

Upon attempting to update my Elements 13 for Windows, the update fails to complete. It suggests I look in the error log, but when I click on that it says "file not found".

      This topic has been closed for replies.

      3 replies

      0
      02GEEKCorrect answer
      Participating Frequently
      October 18, 2018

      FAQ’s for Creative Suite - Installation Failed and Launch errors:

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 18, 2018

      update by downloading the files directly and then applying them:

        https://www.adobe.com/downloads/updates/

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      October 17, 2018

      Two ideas that MAY work to install and/or run old programs in Windows 10

      -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

      -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... this says Encore, but is sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account) so follow the instructions, substituting the name and location of your specific program for Encore

      -also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices