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Creative Overlord
Known Participant
August 18, 2025
Question

Update error when updating individual app updates on desktop

Started up my mac studio M1 Max running Sequoia 15.6 to find pretty much most CC apps showing updates available. I have auto updates installed but usually still have to click 'update' next to the app, or 'update all' to actually get them to start installing. I was busy and just wanted to install Id and Ps updates first, then planned to update the rest once done. ID finished, PS was half way, then I flicked to mail and back again to find myself back on the home screen in CC. I clicked apps, Id says updated today, PS says 20 days ago, and no other updates were showing. I clicked check for updates again and no updates came up. Restarted, still no updates. Was having major Id errors yesterday afternoon (18.08.25 Australian time) so I was glad to have updates today, but they've just dissapeared into the nether.

Bit miffed as XD was even showing an update and they never update XD!

3 replies

kglad
Community Expert
Community Expert
August 19, 2025

restart your computer and recheck the adobe apps.

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gupta shivangi
Legend
August 19, 2025

Hi @Creative Overlord,

Did you try the suggested steps by the experts above?

Did it help. Let us know.


^Shivangi

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Peru Bob
Community Expert
Community Expert
August 18, 2025

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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