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Creative Overlord
Known Participant
August 18, 2025
Question

Update error when updating individual app updates on desktop

  • August 18, 2025
  • 2 replies
  • 174 views

Started up my mac studio M1 Max running Sequoia 15.6 to find pretty much most CC apps showing updates available. I have auto updates installed but usually still have to click 'update' next to the app, or 'update all' to actually get them to start installing. I was busy and just wanted to install Id and Ps updates first, then planned to update the rest once done. ID finished, PS was half way, then I flicked to mail and back again to find myself back on the home screen in CC. I clicked apps, Id says updated today, PS says 20 days ago, and no other updates were showing. I clicked check for updates again and no updates came up. Restarted, still no updates. Was having major Id errors yesterday afternoon (18.08.25 Australian time) so I was glad to have updates today, but they've just dissapeared into the nether.

Bit miffed as XD was even showing an update and they never update XD!

2 replies

kglad
Community Expert
Community Expert
August 19, 2025

restart your computer and recheck the adobe apps.

Shivangi_Gupta
Community Manager
Community Manager
August 19, 2025

Hi @Creative Overlord,

Did you try the suggested steps by the experts above?

Did it help. Let us know.


^Shivangi

Peru Bob
Community Expert
Community Expert
August 18, 2025

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html