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LonePine
Known Participant
June 16, 2014
Question

Update Failed Download Error code 49

  • June 16, 2014
  • 1 reply
  • 498 views

I recently updated the Creative Cloud desktop tool. I am running CC Design suite on 64-bit. It keeps telling me that there are updates to my apps but when I click on Update all I get is this error message "try again or contact customer support." I am able to run updates from the apps themselves but the updates do not register with CC desktop tool. It just keeps saying there are updates. I am also puzzled that the CC desktop tool seems to be trying to update two versions of each app. One is simple labeled CC and the other CC 64-bit. When I look at control panel it only shows CC but when I run the app it says it is launching 64-bit. This is all a bit confusing.

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 16, 2014

LonePine there is both a 32-bit and 64-bit version of the application installed for the majority of the Adobe Creative titles currently included with the Creative Cloud Membership.

If you are receiving download errors then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

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LonePineAuthor
Known Participant
June 16, 2014

Sorry Jeff. Nothing in that link seems relevant. Updating was working fine until the last time I updated the Cloud Desktop tool. I have tons of bandwidth and the only "code" in the error screen appears to be (49). So I uninstalled and reinstalled the CC tool. Now it seems to be working. But even though I just updated ID directly, CC tool it is updating it again. ???

So the Correct Answer would seem to be uninstall CC Desktop tool and reinstall it.

The thing that is still unclear is whether both the CC and CC 64-bit updates are both needed to run 64-bit. In other words, the 64-bit app versions are dependent on the non-64-bit code base being updated first. That is, BOTH are REQUIRED on a 64-bit install. Please confirm.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 16, 2014

LonePine I am happy to hear that removing and reinstalling the Creative Cloud Desktop application resolved your download error.  I would recommend bookmarking the page offered in in message #1 in case you face download errors again in the future.  It may be that the quality of service for your network connection has improved since the previous installation attempt.

As for if the 64-bit versions are dependent on the 32-bit version I would recommend inquiring in the specific product forums.  Unfortunately the amount of software titles which are now available with a Creative Cloud membership makes it difficult to answer that question conclusively for all applications.  You can find the technical specifications for the Creative Cloud applications at Adobe Creative Cloud – Tech specs.

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