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defaultd4zpxu8sl00u
Participant
October 19, 2022
Answered

Update Failed Message for Photoshop, AE, Premiere and ME

  • October 19, 2022
  • 4 replies
  • 892 views

I am unable to update any of these apps. The other new releases updated, but not these. I get to 6% on photoshop and it fails everytime. The others don't even get that far. What's the fix?

 

This topic has been closed for replies.
Correct answer Marion26281451rvqd

Restarting my Mac solved it for me

4 replies

M
Marion26281451rvqdCorrect answer
Participant
October 20, 2022

Restarting my Mac solved it for me

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 20, 2022

@Marion26281451rvqd 

 

if there'd been a restart needed for the cc app, resetting the app should have worked.  did you try that before restarting your computer?

D
defaultd4zpxu8sl00uAuthor
Participant
October 20, 2022

I tried that and it didn't do anything

 

sadolino
sadolino
Known Participant
October 20, 2022

Its' solved ?

 

Greets

sado

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 19, 2022

    I had a similar issue.

    Make sure that you have all Windows updates that are available.

    The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 19, 2022

    reset the cc desktop app: make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

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