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Update Failed Message for Photoshop, AE, Premiere and ME

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I am unable to update any of these apps. The other new releases updated, but not these. I get to 6% on photoshop and it fails everytime. The others don't even get that far. What's the fix?

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M

Marion26281451rvqdCorrect answer

Participant

Restarting my Mac solved it for me

M

Marion26281451rvqdCorrect answer

Participant

Restarting my Mac solved it for me

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kglad

Community Expert

@Marion26281451rvqd

if there'd been a restart needed for the cc app, resetting the app should have worked. did you try that before restarting your computer?

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defaultd4zpxu8sl00uAuthor

Participant

I tried that and it didn't do anything

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sadolino

Known Participant

Its' solved ?

Greets

sado

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Peru Bob

Community Expert

I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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kglad

Community Expert

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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