Hi,
Been getting this error when trying to update several CC applications over many months. I've tried several times logging in/out, reinstalling apps, reinstalling CC, using the CC cleaner. No luck. Previous case numbers for reference: 0187595409 and 0187030977.
Jeff,
Yes, I've been dealing with this for many months. We have tried an alternative internet connection which seemed to work.
See my previous response regarding my normal connection.
"Not sure if this will help or not, but I'm using a tethered cell phone for my connection. It's a Verizon 4G connection. Is there anything in particular that you know of that might cause this because of the connection? I don't have any firewall software installed or running, but perhaps there is something in system preferences I need to check?"
Ok Paul then it is likely the difficulties you are facing are primarily due to the stability of your network connection. I would recommend moving the computer to location which has a stable Internet connection to download and apply the updates.
Licensing requests should be less affected by the stability of the Internet connection due to the small amount of data being sent. I would recommend seeing if you continue to face the same errors once you are on a stable Internet connection.
You are also welcome to contact our support team directly at Contact Customer Care . If you continue to receive errors after connecting to a stable Internet connection.
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